All new patients are required to pay a $50 deposit upon booking.

This will be deducted from the cost of your appointment.

We require 24 hours’ notice to cancel an appointment.

No shows are required to pay a $50 deposit prior to securing their next visit.

If you do not confirm your attendance to an appointment by phone, text or email within 24 hours of your booking day and time, we will offer your appointment slot to another patient.


Treatments/services and booking deposits are not transferrable to other individuals.

Refunds will only be provided for the purchase of retail products where required by Australian Consumer Law.

Product refunds and exchanges are not applicable for change of mind.

Allergic reactions to products will require proof in the form of current photographs. It is at the discretion of the product manufacturer whether they will refund or replace a product that may have caused an allergic reaction.


Gift vouchers can be purchased in-clinic or via our website and can be used across any Bramis Facial Rejuvenation Clinic locations.

Gift vouchers are non-refundable.

Gift vouchers may be transferred for use by another individual.

Gift vouchers must have clinic code written on the voucher for the voucher to be valid.

Gift vouchers may still be used without original voucher if the client has the clinic code.

Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed.

Gift Vouchers are not redeemable for cash; must be redeemed before the expiry date shown on the card; will be void and will not be redeemed after expiry date.

Cash will not be given for any unused balance.

Unused balance on expiry of this card will not be refunded or credited.

Purchases exceeding available balance require difference to be paid by other method.