BOOKING AND CANCELLATION POLICY

To secure your appointment, all patients are required to pay a $50 booking deposit.

This deposit is fully redeemable towards any treatment performed on the day. If you attend your consultation and decide not to proceed with treatment, your deposit will be refunded in full.

Your deposit will only be forfeited if:

• You do not attend your appointment (no-show); or
• You cancel or reschedule with less than 24 hours’ notice.

For appointments made via phone or email, a secure payment link will be sent to you. If the deposit is not received within 24 hours, our booking system will automatically release and cancel the appointment.

Thank you for understanding. This policy helps us reduce missed appointments and ensure availability for all patients.

PURCHASES

Treatments/services and booking deposits are not transferrable to other individuals.

Refunds will only be provided for the purchase of retail products where required by Australian Consumer Law.

Product refunds and exchanges are not applicable for change of mind.

Allergic reactions to products will require proof in the form of current photographs. It is at the discretion of the product manufacturer whether they will refund or replace a product that may have caused an allergic reaction.

GIFT VOUCHERS

Gift vouchers can be purchased in-clinic or via our website and can be used across any Bramis Facial Rejuvenation Clinic locations.

Gift vouchers are non-refundable.

Gift vouchers may be transferred for use by another individual.

Gift vouchers must have clinic code written on the voucher for the voucher to be valid.

Gift vouchers may still be used without original voucher if the client has the clinic code.

Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed.

Gift Vouchers are not redeemable for cash; must be redeemed before the expiry date shown on the card; will be void and will not be redeemed after expiry date.

Cash will not be given for any unused balance.

Unused balance on expiry of this card will not be refunded or credited.

Purchases exceeding available balance require difference to be paid by other method.